Privileged Access Management (PAM) solution. Here’s a breakdown of common CyberArk operational and BAU tasks:
CyberArk Operations Tasks
Operations tasks focus on maintaining the overall health of the CyberArk environment and ensuring its continued operation:
1. System Monitoring and Health Checks:
• Monitor the health and performance of CyberArk components such as Vault, PVWA (Password Vault Web Access), CPM (Central Policy Manager), and PSM (Privileged Session Manager).
• Check for failed services, resource consumption (CPU, memory), or storage issues.
2. User and Account Management:
• Add or remove users and privileged accounts as per the requests.
• Manage user roles, permissions, and access to CyberArk resources.
• Monitor and review users’ access and session activity.
3. Password Rotation:
• Ensure periodic password changes for managed privileged accounts using the CPM.
• Investigate any failures in automatic password rotation and troubleshoot.
4. Session Monitoring and Recording:
• Monitor privileged sessions using PSM and review session recordings for suspicious activity.
• Investigate session anomalies or unauthorized access attempts.
5. Policy Enforcement and Auditing:
• Enforce and review security policies around password complexity, expiration, and reuse.
• Run regular audits and generate reports on privileged account usage for compliance purposes.
6. Patch Management and Upgrades:
• Apply patches and updates to CyberArk components to keep the environment secure and compliant.
• Ensure compatibility between CyberArk versions and other integrated systems.
7. Backup and Recovery:
• Perform regular backups of the CyberArk Vault and other key components.
• Test recovery procedures to ensure data can be restored in case of an issue.
8. Incident Management and Troubleshooting:
• Respond to and resolve incidents, such as access issues, password rotation failures, or Vault unavailability.
• Troubleshoot issues with CyberArk components and work with support teams for resolution.
CyberArk BAU (Business As Usual) Tasks
BAU tasks refer to routine, day-to-day activities that ensure the continuous and smooth functioning of the CyberArk platform.
1. Account Onboarding:
• Onboard new privileged accounts into CyberArk Vault and apply security policies.
• Ensure proper configuration for password rotation and access controls.
2. Access Request Management:
• Handle requests for privileged account access and assign permissions based on approval processes.
• Ensure access provisioning follows security policies and company standards.
3. Password Management:
• Handle any manual password resets or assist users with password management issues.
• Ensure privileged passwords are managed and rotated per company policy.
4. Audit Log Review:
• Regularly review logs and alerts for unusual or unauthorized activity.
• Ensure all access to privileged accounts is tracked and audited.
5. Periodic Access Review (PAR):
• Perform regular reviews of privileged account access to ensure only authorized personnel have access.
• Revoke unnecessary privileges and accounts based on changing roles or needs.
6. Session Recording Review:
• Regularly review privileged session recordings for any suspicious or non-compliant activity.
• Ensure session recordings are properly stored and accessible for audits.
7. User Support:
• Provide support for users experiencing issues with CyberArk, such as login issues, password reset requests, or session problems.
• Assist users in resolving MFA (Multi-Factor Authentication) issues or connection problems with PSM.
8. Report Generation:
• Generate and review reports on privileged account usage, password status, and system activity.
• Provide reports for internal audits or compliance reviews.
9. CyberArk Policy Updates:
• Modify password and access policies in CyberArk based on updated security policies or audit findings.
• Adjust onboarding and offboarding workflows for privileged accounts as per policy changes.
Key Tools and Components in CyberArk Operations and BAU
• Vault: Central repository to securely store and manage privileged credentials.
• PVWA (Password Vault Web Access): Web-based interface for users to interact with the Vault.
• CPM (Central Policy Manager): Automates password management tasks, such as password rotation.
• PSM (Privileged Session Manager): Monitors and records privileged sessions.
• SIEM Integration: For sending CyberArk logs and alerts to a SIEM for further analysis.
Both operational and BAU tasks are essential for ensuring CyberArk is functioning properly and maintaining the security of privileged access within an organization.
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