TEAM LEADERS/QUALITY ANALYSTS/ASSISTANT MANAGERS!!
Interested candidates can share their CVs to rutujam3@hexaware.com
Requirement Assistant Manager (International) Inbound and Non-inbound - Operations
Location- Navi Mumbai
Budget- Inbound - 7.5 to 8 LPA, Non-Inbound 8.5 to 9 LPA
Experience- 9+ Years overall experience, on paper as assistant manager should be 2 years.
Major Skills to be observed -
*Customer service - inbound voice process,
*International, telecom process would be preferred,
*Must experience in handing good team strength,
*Team management, attrition, shrinkage, BQ, AHT,
*Team motivation.
Designation- Assistant Manager
Vacancies- 5
Shift Timings- Rotational Shifts
Qualification- Graduation
Background BPO background is compulsory (Telecom industry preferred)
Communication Excellent
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Requirement- Quality Analyst
Location- Nagpur
Budget- 5.5 LPA
Experience- 2-year minimum experience as a QA on paper
Major Skills to be observed-
*TNI, TNA, BQ Management,
*Team handling experience,
*7 QC tools,
*Quality check.
Designation- Quality Analyst
Vacancies- 11
Shift Timings- Rotational shift, rotational shift time
Qualification- Graduate
Background BPO international VOICE background is must (Telecom Industry would be preferred)
Communication- Excellent
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Requirement Team Leader - Operations
Location- Navi Mumbai Ghansoli
Budget- 4.5 to 6.5
Experience- 2 years as a team leader on paper
Major Skills to be observed-
*Attrition shrinkage knowledge,
*SLA, Bottom Quartile,
*Process handling skills,
*Process improvement strategies,
*Team management,
*Team Size
Designation- Team Leader
Vacancies- 11
Shift Timings- 24/7
Qualification- Graduate
Background International voice- customer service background (Telecom industry preferred)
Communication- Excellent communication skills, good stability should be
Thanks
Sujit Pawar
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