Note: EY GDS is hiring for multiple positions for IAM Managed Services/Operations across the locations (Bangalore, Hyderabad, Pune, Chennai, Noida, Kolkata, Coimbatore, Trivandrum, Cochin)
1. Managed Services IGA, PAM Senior (3-8 Years Experience):
· Experience in working on any two IAM engagements providing application support (SailPoint IIQ/SailPoint IDN/Saviynt/ One Identity/CyberArk/Azure AD).
· Provide Level 2 and Level 3 support for the system within agreed service levels
· Ability to work independently, adapt quickly, and maintain a positive attitude
· Troubleshoot and maintain user onboarding workflows and role provisioning
· Implement and manage the effectiveness of Incident, Service Request, Change and Problem management processes for the service area
· Ability to perform Root Cause Analysis and suggest solutions to avoid errors
· 3 to 4 years of experience in support, customization, configuration and deployment of any Identity Management and Governance products
· Support IGA tool integration with critical applications and infrastructure
· Assist stakeholder teams as required, coordinate with product engineering team
· Resolve technical issues through debugging, research, and investigation.
· Java/J2EE and knowledge on SQL
· Strong communication skills, both verbal and written
· Support onboarding of application and platform users.
· Monitor IAM platform components and resource
· Must have experience in Application Onboarding
· Experience with IGA integrations, connectors, custom integrations, application patterns, strong technical acumen
· Perform systems analysis and tuning to insure optimal infrastructure response
2. Managed Services IGA, PAM Staff (1-3 years experience):
· Experience in working on any two IAM engagements providing application support (SailPoint IIQ/SailPoint IDN/Saviynt/ One Identity/CyberArk/Azure AD).
· Provide Level 2 and Level 3 support for the system within agreed service levels
· Troubleshoot and maintain user onboarding workflows and role provisioning
· Implement and manage the effectiveness of Incident, Service Request, Change and Problem management processes for the service area
· 1 to 3 years of experience in support, customization, configuration and deployment of any Identity Management and Governance products
· Assist stakeholder teams as required, coordinate with product engineering team
· Resolve technical issues through debugging, research, and investigation.
· Understands of below IGA concepts:
o User Lifecycle Management, Provisioning, and Reconciliation
o Auditing, Reporting, and user activity Monitoring
o Access Certification
o SOD
· Monitor IAM platform components and resource
· Provide IAM support to end users.
· Work involves day to day health check, incident support (as per defined scope and levels), e-mail support, tool upgrades and monitoring of systems, reporting the status and working with Development and QA teams to help them fix the issues.
· Must have experience in Application Onboarding.
Note:
If you are interested, please share your resume on souvik2707ghosh@gmail.com with keyword "Managed Services" in subject line.
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